Last Updated: April 2025
At Perpetual Care Hospice, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, use our services, or opt into our SMS communication program. By accessing our website or using our services, you consent to the practices described in this Privacy Policy.
Please read this policy carefully to understand your rights and responsibilities regarding your personal information.
Your privacy is important to us. We are committed to protecting your personal information and ensuring its confidentiality. To maintain the highest standards of privacy, we adhere to the following principles:
- Data Collection:
- We collect only the information necessary to provide our services effectively.
- Data Usage:
- Your data is used solely for the purpose of enhancing your experience with our services.
- Data Sharing:
- Your data will not be transferred to external organizations.
- Data Security:
- We implement robust security measures to protect your data from unauthorized access.
- Data Retention:
- We retain your data only as long as necessary to fulfill the purposes outlined in this policy.
For any questions or concerns regarding our privacy practices, please contact us directly.
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Information We Collect
We collect the following types of information:
Personal Information
We may collect personal details such as:
- Your name
- Email address
- Mailing address
- Phone number (including mobile numbers for SMS communication)
- Any other information you provide through website forms, phone calls, emails, or in person.
Usage Information
We automatically collect certain data when you visit our website, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on our site
- Interaction with links and forms
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance user experience, analyze website performance, and personalize content. You can manage cookie preferences in your browser settings.
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How We Use Your Information
We use the information collected for the following purposes:
- Service Delivery: To provide hospice care services, respond to inquiries, and process requests.
- Communication: To send you updates, reminders, and service-related notifications.
- Marketing & Promotions: To send you promotional messages if you have opted in.
- Security & Compliance: To monitor website activity, improve security, and comply with legal obligations.
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SMS Terms and Conditions
SMS Communication
If you opt into our SMS communication program, we collect and use your mobile number to send:
- Appointment confirmations and reminders
- Service updates and important notifications
Message Frequency & Charges
- Messages will be sent weekly.
- MESSAGE AND DATA RATES MAY APPLY based on your mobile carrier plan.
- You can opt-out anytime by replying STOP or CANCEL to our SMS messages.
Opting In & Out
- Customers can opt-in by filling out the “Contact Us” section on our website and providing their phone number.
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By providing their phone number, they agree to the following statement:
“By checking this box, you agree to receive text messages regarding appointment reminders, updates, and responses to your inquiries from Perpetual Care Hospice. Message frequency varies depending on the scenario. Msg & data rates may apply. No mobile information will be shared with third parties. Reply HELP for help. Reply STOP or CANCEL. View our Privacy Policy and Terms and Conditions here: http://www.perpetualcarehospice.com/privacy-policy and http://www.perpetualcarehospice.com/terms-and-conditions.”
- To opt-out, reply STOP or CANCEL
- To request help, reply HELP or contact us at 805-583-1070
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How We Share Your Information
We do not sell, rent, or share your personal data, including mobile information, with third parties for marketing purposes.
- Legal & Compliance Requirements: If required by law, such as in response to a subpoena or legal request.
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Data Transfer Commitment
We commit not to transfer consumer data to external organizations without explicit consent except as required by law. We have implemented strict access controls and regular audits to prevent unauthorized sharing of user data.
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Data Security
We implement strict security measures to protect your data from unauthorized access, alteration, or disclosure. These include:
- Encryption
- Secure servers
- Access controls
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Data Retention
- We retain your data as long as necessary to provide services or comply with legal obligations.
- If you unsubscribe from SMS messages, we remove your number from our list within 24 hours of your request.
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Your Choices & Rights
You have the following rights regarding your personal information:
- Access & Correction: You may request access to, or updates to, your personal data.
- Opt-Out: You can unsubscribe from emails and SMS at any time.
- Delete Your Data: You may request deletion of your information by contacting us.
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Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on our website, with the Last Updated date reflecting the most recent revision.
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Contact Us
For any questions or concerns regarding this Privacy Policy or your personal data, please contact us:
- Phone: 805-583-1070
- Email: info@perpetualcarehospice.com
- Website: http://www.perpetualcarehospice.com/